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Return & Refund Policy

In what scenarios can I request a refund or replacement?

Refund or exchange of products can be arranged for the following reasons:

  • If any product has been delivered in a damaged or defective condition; or
  • If the product is out of date or expired; or 
  • If the product delivered is different from the product ordered.

How can I request a refund or replacement for my purchases?

E-Shirudo Official Store shall use its best efforts to ensure that all orders are correctly fulfilled. Should there be any discrepancy in the products delivered and the customer wishes for a return and refund, please notify us by completing and submitting the online form posted on our website within seven (7) days of receiving the products.

We will contact the customer within seven (7) days after receipt of the completed form online to direct the customer to the procedures in respect of the return of the products and refund. The customer is advised to wait for our instructions for the next course of action.

In the event, the customer does not receive any reply from us after the aforesaid period, please contact us either by email at eshirudosale@cleanera.com.my or call E-Shirudo customer service at 012-9287381 for inquiries.

What if the order I have received is incomplete/inaccurate?

  • If a product that was ordered and invoiced is not included in the delivery. E-Shirudo shall either refund the customer the value of the product or replace the product. 
  • If any product which was not included in the customer's order is delivered to the customer, E-Shirudo shall collect the product from the customer. 
  • If the customer has been charged for a product that has not been delivered, E-Shirudo shall refund the customer the value of the product as originally charged to the customer, or replace the right item for the customer. 
  • In some rare cases, there may be minor differences or defects in the product packaging. In the case where the differences or defect does not affect the product usage, a refund will not be possible. 

Refund Processing Time

Upon confirmation that your order is valid for refund, E-SHIRUDO Official Store will take 1 to 3 working days to process the refund request and submit it to the related department. Then it will take 15 - 30 working days for the bank or payment gateway to process the refund. A notification email will be sent to you upon successful refund into your bank account or credit card account. 

Contact Us

If you have any questions about these Return & Refund Policy. You can contact us:

By Email: eshirudosale@cleanera.com.my

By Phone Number: 012-928-7381

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